Help - Grassroots Fantastar If you have any problems or queries then please read the FAQ articles below before contacting the support team. Click on a sub-heading or question below to view further details. 1. Getting Started How do I set up a Fantastar league? How much does it cost? 2. Registration How can I find out if my club has registered with Fantastar? How do I register a Fantastar user account? I want to join my club's league. How do I find out my club's league password? How do I join a league and create my Fantastar team? Is there a team budget? How many teams can I enter? How do I register as an administrator? How much does it cost? 3. Signing In How do I sign in? How do I sign out? What do I do if I have forgotten my username or password? How do I change my username or password? How do I change my personal details? How do I cancel my account? 4. Browser and Session Errors What do I do if I get a 'Security' error? What do I do if I get a 'Javascript' error? What do I do if I get a 'Server' error? What do I do if I keep on getting logged out? Are the Firefox and Opera browsers supported? 5. Transfers How do I make transfers? When can I make transfers? Can I make unlimited transfers before the season starts? How are player valuations calculated? What is the Fantastar rating? What do I do if I experience problems making transfers? How can I tell when I transferred players in/out of my team? I think I've missed out on some fantasy points. What should I do? 6. Fantasy Team Administration How does my team score points? My team value has gone over budget. Why is that? How do I find out the latest points news for recent games? When are the points updated? How do I contact the league administrator? I don't think that the results are correct. What shall I do? How do I change my team name? I have more than one fantasy team. How do I switch between them? How do I receive the email that summarises my league position? How do I unsubscribe from league communication emails? 7. Player Scoring I am a player at the club. How do I track my points? How does my player score points? When are the points updated? How is my Fantastar rating calculated? At the start of the season there appears to be an excess of 4 and 5 star players. Why is that? 8. Mini Leagues How do I set up a mini league? How do I invite my friends to the mini league? How do join a mini league? Can I update a mini league? 9. Trumps What are trump cards? How do I create a trump card? How do I update a trump card? How do I share a trump card? Can I delete a trump card? 10. The Fantastar Newsletter What does the Fantastar Newsletter contain? How often is the newsletter sent out? How do I unsubscribe from the newsletter? 11. Competitions and Prizes How does the Fantastar competition work? How does the Fantastar leaderboard work? 12. League Administration What is the league wizard? How do I add members? How do I create a league? How do I decide the points scoring measures? How do I create league teams? What is the player star rating? Can I change the player star rating? How are player star ratings recalculated? What happens to the player star ratings when the league starts? How do I invite people to join the league and register their fantasy teams? Are there free transfers at the start of the season? How do I enter results? Can others enter results? How do assistants add new players? What if I have players who play in more than one team (e.g. 1st XI and 2nd XI)? What is the Fantastar Stats Engine? How and when are the points/statistics generated? When does the Fantastar Stats Engine run? My results are ready to be processed - what do I do now? Can I send out league stats email bulletins to my managers? How do I correct score errors? I have created more than one league. How do I switch between them? What happens at the end of the season? Can I transfer teams and players from an old league to a new league? Are there any administrator top tips? How do I remove a manager team? Can I transfer the administrator rights to another person? Any other features I should know about? 13. League Administrator Tips A little help from your assistants Getting the results in Made a mistake? Update league settings Create your own fantasy team League announcements Contact all managers Weekly stats email bulletins League reports Website widget 14. Assistants What are assistants? How many assistants can a team have? How do I become an assistant? Can I use my existing Fantastar account? I am also a Manager. How do I switch between roles? I am an Assistant for more than one league. How do I switch between them? How do I enter results? How do I update a result? How do I remove a result? How do I undo my changes? Who approves the result? How do I add a note to a result? How do I make player changes? How do I contact the administrator? 15. Email Notifications What are email notifications? What can I receive notifications for? How do I set up email notifications? How do I remove email notifications? 16. Fundraising with Fantastar Does it cost anything to set up a fantasy sport league on Fantastar? What are pay-to-play leagues? What are free-to-enter leagues? How do I raise funds using Fantastar? What can I charge for people to enter my league? What currencies do you support? How is the money collected? How do I know how much funding my league has raised? Is my money safe? How do I withdraw my funds? Do I have to pay a commission fee? Can I offer prizes through Fantastar? What if I don't want to charge an entry fee?